Position Overview
The Ocean/Air Export Coordinator is primarily responsible for customer satisfaction, by ensuring the proper and timely movement of export ocean & air freight shipments and information, while complying with any internal and external requirements. In addition, developing and maintaining relationships with carriers, customers, and warehouses to guarantee timely delivery. This position will be based out of UTC's global headquarters in Houston, TX.
Export Coordinator: Essential Duties & Responsibilities
- Establishing freight costs and provide quotes to customers (inland & ocean)
- Communicate with US exporters/suppliers and foreign agents/consignees via e-mail and telephone
- Book cargo with shipping lines/ air lines / Trucking Companies and/or consolidators.
- Correspond verbally and via email with appointed carriers
- Issue pertaining Dock Receipts – Bills of ladings
- File selling rates with FMC
- File AES (Export Declaration)
- Issue MB/L and HB/L instructions
- Keep exporters and customers/agents updated on transportation status
- Having knowledge of Excel, Outlook, Office Suites and other computer skills
- Tracking, tracing, and updating the status of shipments on a daily basis
- Accurate and timely data entry into our system
- Effective communication with customers, vendors, other UTCO offices, and co-workers through a high volume of e-mails, phone calls and verbal contact.
- Monitoring of reports
- Accurate and timely billing to customers
- Maintaining strong and effective relationships with vendors (shipping lines, airlines, trucking companies, etc.)
- Meet key performance indicators to support the department, branch, product and overall company goals
- Must have the desire to understand the operational process flow and constantly seeking improved ways for efficiency
- Reporting workflow progress to management on a frequent basis
- Required to attend mandatory training classes as needed
- Other duties may be assigned
Export Coordinator: Required Skills
- Minimum experience of 3 years required with the above responsibilities in the freight forwarding industry.
- Computer Skills: Microsoft Excel required, Microsoft Power Point, Project, a plus.
- Travel: this position does not require travel, but willingness to travel is a plus.
- Degree: a college degree is preferred but not required if candidate has extensive experience.
- Language: command of the English language both speaking and in writing. Writing skills with good grammar is a must. Command of a foreign language a plus.
- Geography: knowledge of global geography.
- Financial: basic accounting skills in closing of files and currency conversions.