UTC Overseas is looking for an Import Coordinator to join our fast-paced Houston, TX, USA office! UTC is an international freight forwarding and cargo logistics firm offering tailored solutions to each customer. With 39 offices in 17 countries and hundreds of vetted global agents, our expert teams are dedicated to working closely with clients to meet all ocean, air, rail, inland transportation and turnkey project needs.
JOB DESCRIPTION: Import Coordinator
- Receive shipping documents from origin offices and open files.
- Track shipments daily as well as unloading of cargo; availability for pick-up or delivery.
- Organize the cargo movement with trucking companies and arrange for delivery.
- Ensure accuracy and completeness of import documentation – review and verify documentation and obtain any missing documentation from the shipper / overseas office
- Communicate with carriers, customers and brokers regarding shipment status, special handling and processes
- Approve and pay all bills relating to shipments as well as issue accurate and timely billing to clients.
- Proactively notify customers and all parties involved of any delays regarding arrival or delivery of cargo
Job Summary: Essential Functions
- Complete Import shipment processing
- Track Shipments
- Traffic coordination
- Complete US Customs Documentation
- Resolve Shipment Challenges
- Update the client on changes in their shipment transit information.
- Customer Service
- Follow our customer SOPs.
- Strong computer skills.
- Accurate/efficient data entry skills
- Ability to communicate effectively with customers and teammates.
- Ability to work well, both independently and with others, in a fast paced team environment.
REQUIREMENTS
- Minimum High School diploma or equivalent
- Proficiency in Microsoft Office (Outlook and Excel)
- Experienced in handling steamship lines, airlines, truckers and customs brokers
- Accurate data entry
- Strong attention to detail
- Good verbal, written communications and customer service skills
- Must have strong organizational and time management skills in order to multi task in a fast paced environment
- Teamwork oriented
